{
  "packetFormatVersion": "1.0.0",
  "action": {
    "actionId": "act_763ecaa1a06d4874999593ff76ed12be",
    "agentId": "demo-agent",
    "runId": "cefd0d9b-a06c-4468-99b8-03928f190fd5",
    "correlationId": "pay_db80dba41dc141d394ea72e50fe2fa02",
    "actionType": "refund",
    "subject": {
      "subjectType": "payment",
      "subjectId": "pay_db80dba41dc141d394ea72e50fe2fa02"
    },
    "decision": {
      "decisionType": "REFUND_APPROVED",
      "amount": {
        "amount": 49.9,
        "currency": "USD"
      }
    },
    "crmTicketId": "tick_a31f141bd6d844b9aee12db95a13c8b6",
    "claim": {
      "claimedOutcome": "REFUND_SUBMITTED",
      "claimedAtUtc": "2026-08-01T21:51:59.859Z"
    },
    "expectedOutcome": {
      "outcomeType": "REFUND_SUCCEEDED",
      "amount": {
        "amount": 49.9,
        "currency": "USD"
      }
    },
    "observed": {
      "source": "billing-sandbox",
      "sourceReference": "pay_db80dba41dc141d394ea72e50fe2fa02",
      "occurredAtUtc": "2026-08-01T21:52:01.18Z",
      "recordedAtUtc": "2026-08-01T21:52:01.26Z",
      "summary": "Independent billing read-back found 1 refund(s) for the payment (1 succeeded)."
    },
    "executionStatus": "COMPLETED",
    "verificationStatus": "VERIFIED",
    "finalOutcome": "REFUND_SUCCEEDED",
    "verificationFailure": null,
    "reviewState": "NOT_REQUIRED",
    "mismatch": null,
    "policySnapshot": {
      "policyId": "refund-policy",
      "policyVersion": "v2",
      "rules": {
        "maxPurchaseAgeDays": 14,
        "maxRefundAmount": {
          "amount": 100,
          "currency": "USD"
        },
        "allowedPaymentStates": [
          "SUCCEEDED"
        ],
        "ticket": {
          "ticketRequired": true,
          "allowedTicketStatuses": [
            "OPEN"
          ]
        }
      },
      "input": {
        "purchasedAtUtc": "2026-07-29T21:51:59.639Z",
        "evaluatedAtUtc": "2026-08-01T21:52:00.04Z",
        "refundAmount": {
          "amount": 49.9,
          "currency": "USD"
        },
        "paymentState": "SUCCEEDED",
        "ticketStatus": "OPEN"
      },
      "evaluation": {
        "policyPassed": true,
        "ruleResults": [
          {
            "ruleId": "purchase-age",
            "passed": true,
            "explanation": "Purchase date 2026-07-29T21:51:59.639Z is within 14 days of the evaluation time 2026-08-01T21:52:00.040Z."
          },
          {
            "ruleId": "refund-amount",
            "passed": true,
            "explanation": "Refund amount 49.90 USD is within the policy limit 100.00 USD."
          },
          {
            "ruleId": "payment-state",
            "passed": true,
            "explanation": "Payment state SUCCEEDED is one of the allowed states: SUCCEEDED."
          },
          {
            "ruleId": "support-ticket",
            "passed": true,
            "explanation": "Ticket status OPEN is one of the allowed statuses: OPEN."
          }
        ]
      }
    },
    "createdAtUtc": "2026-08-01T21:52:00.04Z",
    "updatedAtUtc": "2026-08-01T21:52:01.26Z",
    "executionStartedAtUtc": null,
    "executionCompletedAtUtc": "2026-08-01T21:52:00.493Z",
    "verificationCompletedAtUtc": "2026-08-01T21:52:01.26Z"
  },
  "evidence": {
    "actionId": "act_763ecaa1a06d4874999593ff76ed12be",
    "items": [
      {
        "evidenceId": "evd_b1f7436dcbad40bf981160d1bad2a11f",
        "sequence": 1,
        "type": "AGENT_CLAIM",
        "trustLevel": "CLAIMED",
        "source": "demo-agent",
        "sourceReference": "re_cefd0d9b-a06c-4468-99b8-03928f190fd5_1",
        "occurredAtUtc": "2026-08-01T21:51:59.859Z",
        "recordedAtUtc": "2026-08-01T21:52:00.371Z",
        "summary": "Agent claimed the refund was submitted."
      },
      {
        "evidenceId": "evd_e2a538da8cd443dfbd610ae14303b056",
        "sequence": 2,
        "type": "EXECUTION_RECEIPT",
        "trustLevel": "EXECUTION_RECEIPT",
        "source": "billing-sandbox",
        "sourceReference": "re_cefd0d9b-a06c-4468-99b8-03928f190fd5_1",
        "occurredAtUtc": "2026-08-01T21:51:59.859Z",
        "recordedAtUtc": "2026-08-01T21:52:00.474Z",
        "summary": "The billing sandbox issued refund re_cefd0d9b-a06c-4468-99b8-03928f190fd5_1 with status SUCCEEDED."
      },
      {
        "evidenceId": "evd_317b288b70fb4c4488ee08c2057983d4",
        "sequence": 3,
        "type": "SOURCE_READBACK",
        "trustLevel": "INDEPENDENT_READBACK",
        "source": "crm-sandbox",
        "sourceReference": "tick_a31f141bd6d844b9aee12db95a13c8b6",
        "occurredAtUtc": "2026-08-01T21:52:01.178Z",
        "recordedAtUtc": "2026-08-01T21:52:01.26Z",
        "summary": "Independent CRM read-back observed ticket tick_a31f141bd6d844b9aee12db95a13c8b6 in status REFUNDED."
      },
      {
        "evidenceId": "evd_9978f22415744fd284ba4ee5eda53521",
        "sequence": 4,
        "type": "SOURCE_READBACK",
        "trustLevel": "INDEPENDENT_READBACK",
        "source": "billing-sandbox",
        "sourceReference": "pay_db80dba41dc141d394ea72e50fe2fa02",
        "occurredAtUtc": "2026-08-01T21:52:01.18Z",
        "recordedAtUtc": "2026-08-01T21:52:01.26Z",
        "summary": "Independent billing read-back found 1 refund(s) for the payment (1 succeeded)."
      },
      {
        "evidenceId": "evd_02eb95ac2ae74a73ae24adfb0537ed26",
        "sequence": 5,
        "type": "VERIFICATION_RESULT",
        "trustLevel": "PRUVZ_DERIVED",
        "source": "pruvz-worker",
        "sourceReference": "vjob_e531817a11464339a81f5b0fabde22b7",
        "occurredAtUtc": "2026-08-01T21:52:01.26Z",
        "recordedAtUtc": "2026-08-01T21:52:01.26Z",
        "summary": "Verification derived VERIFIED: REFUND_VERIFIED: exactly one succeeded refund matches the expected refund."
      }
    ]
  }
}