From verified actions to a trusted business view.
Pruvz aggregates verified outcomes into business metrics, with drill-down to the evidence behind each result. Product, operations, and business teams can review confirmed outcomes and exceptions across recorded agent activity.
What works today, and what is planned.
Business outcome metrics and drill-down to evidence run in the product today. Narrative executive summaries, quality and policy trends, and agent-performance analytics extend this business view on the roadmap.
Business outcome metrics
Review metrics built from verified terminal outcomes, including confirmed refunds and outcome mismatches, and inspect the underlying evidence.
Drill down to evidence
Move from business outcome metrics to the recorded actions and evidence packets behind each result.
Executive summaries
Planned narrative summaries of what your agents did, the outcomes they produced, what changed, and what needs attention.
Quality and policy trends
Planned analytics for policy alignment, evidence completeness, repeated exceptions, and changes in agent behavior over time.
The Agent Business Overview, illustrated.
An illustrative product view with example data. The metrics illustrate the business view; these are not customer performance results. The narrative summary and the trend analysis are planned capabilities.
- Verified business outcomes
- 96.4%Healthy
- Successful resolutions
- 84.2%+8% this month
- Policy-aligned decisions
- 98.7%Healthy
- Human escalation rate
- 6.1%Watch
- Outcome mismatches
- 1.8%Watch
- High-impact actions verified
- 12.4KAcross all workflows
Executive summary
Agent resolution quality improved 8% this month. Most failed outcomes were eligibility checks in the refund workflow. Escalations rose for Tier 3 customers during the period following the latest policy update. Further review is recommended.
Quality and policy trends
- Refund approval rate increased
- Repeated eligibility exceptions detected
- One workflow producing higher escalations
- Policy v3.2 showing a lower outcome-mismatch rate than v3.1
How the business view is built
Every number in the working business view is built from verified terminal outcomes: actions whose result Pruvz independently confirmed in the system of record, including confirmed refunds and outcome mismatches. Each metric drills down to the recorded actions and evidence packets behind it, so a figure on the overview can always be traced to the evidence that produced it.
The recorded demo shows the overview built from its verified runs: watch the verified business record at scale (3:29).
See the business view in the product demo.
Watch verified outcomes roll up into the overview, then bring one high-impact workflow and we will build the evidence around it.